Customer Testimonials
Wonderful experience. Staff was respectful and friendly. Would recommend to other looking for a new vehicle!
AVOID AT ALL COSTS. I rarely leave reviews, but my experience with Best Ford in Nashua has been incredibly frustrating and concerning.
Been servicing my Ford for years at this service center, everything from oil changes to routine service items. In April, I brought my 2022 Explorer in for a $2,000 out of pocket repair (sun shade). Upon receiving the vehicle back 5 days later, the repair was not only failing, the techs working on the car broke numerous other parts on my vehicle including, but not limited to: 1/ Interior pillar trim left loose/rattling 2/ Damage to the seatbelt trim causing the seatbelt ... Read More DealerRater - May 27, 2026
Customer focused experience with polite service ie and friendly sales people and maintenance staff across the board.
My service advisor, Matt, was extremely welcoming and personable. Puts me at ease right away that my car is in good hands, with lots of certified technicians in the service department. Called to let me know one of my reported issues does not require diagnostics or fixing - just a user error! That saves me money and I like that.
Talen was amazing during the sales process, from end to end. He listened to my needs and concerns, took into consideration the make, model and features I wanted, and showed me the perfect truck. Can't say enough good things here.
Service depart is great when I have an issue Davey always listens to my concerns and makes sure they are taken care of
I had a problem with my handicap place card. It had gone down the side panel where the drink cups are and I coudn’t get it. I brought it to Best Ford. They worked on it for over an hour and did not charge me. On top of that they. brought me home and then brought my car back to me at my house. Fantastic Service. Will definitely start using them for my grease, oil and filter and any problems coming up in the future. Everyone was no nice, too.
Anthony Pena went way beyond helping me get my 2024 Bronco. Thanks for all his help, I got it. I love it.
We had a good experience with the purchase of our new truck. Our salesman was knowledgeable, pleasant, helpful, and did not try to push us into a deal. This was our fifth vehicle purchased from Best Ford, and most likely we’ll be back for our sixth.
The best experience I have had in a dealership in the last 20 years. Great people to deal with and very honest.
Best Ford in Amherst, NH provided great service! Davie in Service provided a great experience, there was an issue that caused me to return for an additional appointment. Everything happened with efficiency, with ease and with a courteous and fun interaction. And the work got done well, and completed on time. Best Ford has been my 'go to' for service for several cars and several years.
Dan is an amazing mechanic/tech very nice. Cares about his work. Done in timely manner
Had one of the best moments of vehicle purchase at Best Ford in Nashua, NH. Ryan took me in and promised, I'd not leave the facility without a car. and I did leave with a car! Awesome!
Had a great experience AGAIN. This is my fifth truck purchased at Best Ford. I recommend them 100%.
Great no problems check in good on time everything explained services were done will go back
Brought vehicle in for service and they did a really good job. Just over an hour was not too bad.
Everything was great. The employees were wonderful to work with cut me in and out pretty quick as soon as I left they were calling me back, letting me know that my recall was taken care of thanks Dave and the Service team at best Ford
Great dealership to do my work on my truck and friendly service people there as well
They work with you on all aspects and help you all they can all the time
Everyone I encountered was helpful, smart and they made a usually stressful experience ag breeze. Especially Daniel with his patient demeanor with all my questions. They listen to my needs responded quickly and negotiated fairly.
I had a feeling that I was just going to hand my lease back. I had a terrible. Experience with the previous dealer. Once I walked in I was greeted by Anthony, he treated me very well. It was a great experience. I leashed another vehicle from him.
If I could give zero stars, I would.
About 11 months ago I came to Best Ford in tears because the car I was driving was no longer safe, especially with young children. I explained that I was a mom and needed a reliable vehicle to safely get my kids to school and activities.
I spent hours at the dealership while the terms of the sale were changed multiple times before I finally left with a 2020 Kia Soul that I trusted would be dependable.
Now, less than a year later, the engine has completely failed. I am once again left without ... Read More DealerRater - Mar 6, 2026
Best as the name implies is best. Very happy with how I was treated and would recommend to my relatives and friends.
First time purchaser at Best Ford and they really took care of me, bought used, got a great value for my trade. Colin Platt is the ultimate sales professional. He listens, is honest, and a pleasure to speak with. Shout out to Patrick Sullivan Sales manager and Sean Kirchner in finance! Y'all are great, thank you. I left happy and with peace of mind knowing I was taken care of. Love my GMC Terrain and I will be back! Thanks Everyone Lisa V
Davie Pena welcome me dropping off my truck. Very pleasant gentleman, kept me informed and reviewed all available options and additional recommendations to keep my truck running well.
Salesperson was very nice and helpful. Finance person was very pushy trying to sell me the extended waranty and other useless stuff. Told him several times no but he kept asking through the whole process...very bad experience! They could not figure out how to apply the military discount so I didn't get the credit. I had to contact the Ford Military Appreciation line myself and resolve the issue after the sale was over. Now waiting to get check in the mail...hopefully. The whole experience took over 5 hours!
Excellent service all around - from the initial communications via text which I prefer. Amalie was extremely knowledgable about the vehicles and made sure to address any questions or concerns I had. Although it was a very busy day, the team did their best to keep me entertained (and well fed) while we wrapped up the transaction.
Andy in finance was great - especially compared to many other experiences I have had elsewhere. He made sure to educate me about additional programs and options, both vehicle related and financing related, without being overbearing with constant pressure. We found a nice ... Read More DealerRater - Feb 16, 2026
Excellent service been going to Best ford for over ten years all of the service Advisor are great Matt been very helpful honest professional along with Dan the mechanic i would recommend if you need any service done to your vehicle bring it in they get the job done....
I recently brought my 2017 F-150 into Best Ford in Nashua, NH dealership for a pretty major round of service—spark plugs replaced, coolant flush, fuel system flush, and both the front and rear differentials and transfer case serviced (132k miles) —and I couldn’t be more pleased with the experience.
From the moment I checked in, Shawn Tafe was professional, organized, and easy to work with. He clearly explained what needed to be done, why it mattered, and what I could expect in terms of timing and cost. No pressure, no surprises—just straightforward communication.
The work was completed on ... Read More DealerRater - Feb 13, 2026
Taylen greeted us at the door. He is very professional, knowledgeable and easy to work with. It was a great experience and we love our new explorer! Patty and Bill Blodgett
We were welcomed with open door by Talen Perron on Jan 31, asking what brings us in We said a new vehicle. We choose the 2026 ford explorer S line., vapor blue. He was wonderful. Very knowledgeable and fun to work with. Showed us all different features of the car. We bought it and are very happy and so glad we went to Best Ford. Great experience and would recommend them to anyone! Thank you! Patty and Bill Blodgett
After a few internet searches, we decided to go to Best Ford to look at a new Ford F-150. On January 30th we went to Best Ford and met with Amelie Ellis.
Amalie was very professional, vibrant and knowledgeable of the vehicles we were interested in purchasing.
She respected our position on where we wanted to be with the cost of a new F-150 and our trade in 2016 truck
The process was fairly painless and we went home on January 30 with a brand new 2025 F-150 truck.
We would purchase again from Best Ford in Nashua and hopefully see Amalie Ellis ... Read More DealerRater - Feb 1, 2026
The salesperson was very nice, but he was trained by "old school" used car salesmen, which is unfortunate, because they are the worst. The cars I wanted to see were "wholesale" vehicles, which they claimed meant they hadn't fully checked them out and they were just trade-ins. That's fine, except that they then wrote a significantly higher number on a piece of paper and slid it across the table to me as if we were in a terrible movie. It was double the price shown on the website. He looked slightly crestfallen when I ... Read More DealerRater - Jan 14, 2026
I was impressed with the whole experience. The people were friendly and knowledgeable… great customer service.
My car had a problem with the tire pressure sensor. I scheduled an appointment, they installed a new sensor, and as soon as I drove the car again, the light came back on. It feels like they don't know what the real problem is, they're just guessing. Meanwhile, I'm paying a lot for replacement parts and for Uber because I don't have my car.
My experience with Best Ford in Nashua was once again the “Best”. Pun intended, of course. However, it is true. Everyone is very friendly and very efficient. This time I bought new tires and had a recall taken care of. I came away with the feeling that I was treated well and the work was done right. I highly recommend getting your car serviced at Best Ford.
Extremely satisfied. Great Salesman. 100% satisfied.Max was very helpful and took care of all I needed. LOVE my new rig.
great guys couldn't have been more happy with my 2019 Volkswagen Jetta! 10/10 team.
They were able to fix the rear view camera without an overhaul of the electrical system that another Ford dealer said would be needed. A tech was able to find the broken wires, fix them and the camera has worked perfectly since then.
I have had mobile service twice in the last month. Awesome experience with Trevor and team.
Purchased a new Bronco and the process was simple. Sales team was helpful, attentive, and very professional.
The Best Ford Nashua sales team was great, finance team was good, and the truck is amazing.
I had my my Engine replaced under warranty at Best ford. They told me it was covered for 3 years parts and service and and to to bring it back if anything loosened up, I agreed because I knew it was a big job. I brought it back 3 months later for an oil change, an engine light that had just come on prompting the visit and a possible exhaust manifold leak. After evaluation, they told me the battery terminal was loose for the engine light, odd because I had checked them before I brought it in; and the manifold had indeed ... Read More DealerRater - Dec 15, 2025
Anthony, Tom and MJ were a pleasure to work with and made the experience enjoyable and easy.
The service was fast, and the service person (Shawn T) was very good to deal with: professional, friendly and knowledgeable,
Oil filter and oil change were presumably performed according to standard procedure, I have no way to tell. What I can tell is when I drop off my truck with all tires at 34psi and pick it up with tires 3psi to 5psi LOWER even though I asked to top off the Nitrogen and end up with TPM alarms going off 10 minutes after driving off the service center, this doesn't make me too happy. Upon inspection , I also noticed ... Read More DealerRater - Dec 8, 2025
When the vehicle arrived, they called me right away sent me pictures and we set up an appointment that same day to look at the vehicle. Transaction was very easy in which I really appreciated.
Good service. Good Attention to the customer service concerns. Good work at the bestford dealership.
Quick service and friendly customer service team. Looking forward to next scheduled service. Thank you
For 6 years I've been to Best Ford 2 times a year and always leave very satisfied with the service. I would recommend them to anyone.
I have been dealing with BEST FORD for 15 years. I haven't had a problem with any of their departments as of today and don't expect to.
Recently purchased a vehicle from them. The staff came across as nice but unfortunately that's about the only nice thing I will say about that experience. Do your research. They will offer you way less money for your trade than it is worth. Do not sign anything until you see all the final paperwork. Because they will change it after you already agreed on a vehicle price. They have no morals and should be ashamed that they are overcharging their customers $3000-4000 more than the agreed upon price. When I called them out on it they were willing to ... Read More DealerRater - Nov 1, 2025
For quality service Best Ford is by far the best dealership I have ever worked with. Their mobile service is so convenient. They arrived at my home at the pre-scheduled time and performed my oil change in my driveway. The technician was polite and professional and a pleasure to deal with. I will happily be recommending Best Ford to My friends and family!!
Went in to buy a new vehicle. Ended up working with John Mannas who made the process simple and easy. It was a pleasure to work with John
Best Ford is a great place for your car buying experience. Highly recommend this dealership.
Friendly and very helpful employees who care. Always listen to your needs with a smile
This dealership made every effort to make us feel comfortable while we considered buying a new vehicle. They were very attentive and answered all our questions. We were greeted at the door and directed to a sales person who began to help us through the process of selecting the right vehicle.
I purchased a used vehicle from this dealership and had a very disappointing experience. After paying in full, I was only told that the dealership did not actually have the title and that I would receive it within 3 days. That turned out to be untrue — I didn’t receive the title until 3 weeks later, after repeated phone calls and unclear explanations. At one point I was told about a 10-day bank hold, but only well after the sale.
The financial manager was extremely difficult to reach during this process, rarely returning calls and providing little transparency. In the end, I ... Read More DealerRater - Aug 19, 2025
The worst dealership I have ever bought a vehicle from in my life! Incompetent and full of lies!
the sale team was able to get me the vehicle I wanted very fast. Great service
Very helpful staff explaining all options to chose from and helping with the best financing to choose from and buy the car you like
Best automotive dealership anywhere in NH!!! Jeff P and Scott O'Connell took amazing care of me, listened to my needs, and I drove off in an amazing F150. Don't shop anywhere else!!!
Excellent service from start to finish! The pick up and drop off option this dealership has is really awesome! And getting my truck fix asap was what I needed, as I drive for a living. Thank you so much!
Matt Risteen was very professional and helpful. He had my vehicle in and out in great time.
My wife and I recently bought a vehicle from Best and it was about as easy as it gets. My experience was that of the same. Professional staff, no hassles and a large selection all at great prices.
During the purchase process they state that customer service is their primary focus, however when dealing with the service department a week after our purchase, that is not what we received. Worst experience of our life with a dealership.
Excellent service, delivered my vehicle as promised, clean and additional add on extras I purched we I stalled and delivered on time as.promised. I would.recommend this dealership.to.my fa Iy and.friends
Dealership folks were friendly and easy to deal with. I recommend them for a new vehicle.
Young, friendly, energetic staff willing to work with you. The options offered to ease any service work needed were terrific.
I am writing this review as a way for Other Consumers to have a better formed expectation of Customer Service. We Purchased a Used 2020 Silverado RST from here in April 2024, it was a ford Certified Vehicle. In July we noticed a leak and the oil pressure indicator light came on, we took it after waiting a week for a scheduled appointment, they informed us this truck needed brakes a new radiator and thermostat and it would be around $4,000 in repairs. After much back and fourth Mike( service Manager) Finally stepped up and agreed that this was not ok and agreed ... Read More DealerRater - Dec 16, 2024
Excellent experience as always! I got the vehicle I wanted for a price I was comfortable with, really worked with me to check all the boxes.
Best buying experience ever. From the time I walked into the store to the time I took delivery. From the Salesperson Matt to the Finance Dept. I will definitely be letting all my friends and family know where they should buy their next Automobile
Waisted my time and aggravated me with not listening to my request after repeating my self in text and phone conversations then in person would never refer anyone to shop there
Buying a new truck is a massive decision and before even walking into Best Ford of Nashua, Jordan greeted us and introduced himself. He had a thorough and immediate answer for every question or concern we had, proving his knowledge and experience from the get go. He put us at ease right away with his outgoing and friendly personality. Jordan exemplified true customer service and we moved forward with our purchase after just one test drive. He listened to our financial desires and we easily came to an agreement for our 2024 purchase. We truly could not have asked for a ... Read More DealerRater - Nov 26, 2024
I purchased my truck on a Friday and two days later on Sunday the check engine light came on. The next day all the alarms possible flashed across the dash and my truck wouldn’t start leaving me and my daughter stranded in a parking lot. It wasn’t until approximately 8 hours later the dealership finally got someone with a loner vehicle to me. Thankfully my wife was able to pick us up or we would have been stuck in the parking lot all day. The dealer has now had my truck for two weeks and the only time I ... Read More DealerRater - Nov 25, 2024
Couldn't have been happier with how the purchase went. The staff was professional, courteous, and did everything they could to make the purchase a smooth one. Highly recommended for anyone looking for a car. Would absolutely do business with them again!
Best has a top notch service department. From scheduling service to the actual performance of the work itself.
Davie Pena and MJ Alicea were amazing and got me into an amazing truck at a great price! Amazing service!
Happy with our sales person, James. He was attentive and listened to our needs and worked with us
I had an amazing experience with Brett Masterson at Best Ford. I would buy a car from Brett any day of the week. He was absolutely amazing and went out of his way to listen to what I wanted in a car as well as what was in my price range. He welcomed me to the dealership and sat down and listened to my needs. He listened to my needs, and I felt comfortable working with him. This is the first dealership I have been to that I have not felt intimidated at. He made this a smooth experience and ... Read More DealerRater - Oct 30, 2024
I had an amazing experience at his dealership. I brought it in for service for a few reasons and the service team was amazing. Mike was more than willing to help me and do anything until my car was perfect and safe to drive. He went out of his way to do work on the weekends so I was able to get my car back as soon as possible. I also worked with Sam in the service department and she was also more than willing to help me in anyway and they both helped to explain exactly what work was ... Read More DealerRater - Oct 30, 2024
The team at Best Ford is outstanding! So accommodating and easy to work with. We could not be more happy with our purchase and our car buying experience. I’d recommend Best Ford 10 out of 10 times!
Thank you Matt, Terry, Rich and MJ for all your help 🙂 I Love my new Bronco Sport! The great selection made it easy to find exactly what I was looking for. Turning in my lease and getting into a new one went smoothly and they made the process straightforward.
Scott O'Connell and the staff is always very professional and considerate of our time. This company is easy to work with and we always feel like we got the best deal .
I recently purchased a Bronco Wildtrek from Best Ford Dealership in Nashua NH, and I couldn't be more impressed with my experience. From start to finish, the service was exceptional. The team was patient, taking the time to answer all my questions without making me feel rushed or pressured. They were also extremely personable, creating a welcoming environment that made the process of purchasing my vehicle smooth and stress free. Their attention to detail and commitment to customer satisfaction made the entire buying experience seamless. I highly recommend this dealership for anyone in the market for a Ford vehicle. ... Read More DealerRater - Oct 15, 2024
The service was great and everyone was very helpful and knowledable. . My Sales rep was honest and respectful when dealing with negotiations, this really made feel comfortable about the decision to buying my vehicle from them . I would highly recommend Best Ford when considering a new or used vehicle. This was my second used car I’ve purchased from them and feel confident they will honor these deals.
All were very helpful. Answered all my questions and worked to get me in the vehicle I was looking for.
Sold me a car that overheated within the first 24 hours. Being told after 90 day warranty is up if the problem persists it will be out of their hands. This is a dealership that does not care about its customers! Sean especially has brushed off my concerns and is telling me there is no way out of the deal. Do not buy used cars from them!
Brandon really put work in to get me the best value possible and Andy helped me on my way with a sweet warranty !! My daughter is looking for a car and I advise her to find Brandon!!!!!
I find it difficult to see dealer rating gives Best Ford the 4 star rating. It’s like google reviews.. you can pay them to remove bad reviews. Since 2003 Ford f150, 2005 ford f150, 2012 ford flex and 2016 ford flex, taking these vehicles in for warentee work, these guys seem to go out of their way to just plain xxxx off the customer. Either they can’t fix the problem or looking to charge for the work. The final straw was finding the service guy walking on the leather seats with dirty shoes after replacing the roof antenna and leaving the headliner partially ... Read More DealerRater - Aug 31, 2024
Great Showroom nice location super nice people friendly helpful many vehicles to choose from New and Used had a great experience there
We are very please, with our purchase of our 2024 bronco. At Best Ford.nashua
First of all id like to rave about davey! Hes a wonderful sales rep! Hes kind funny and he always tries to help you make an informed decision on your purchase! Next andy the finance manager really likes to help get a deal done ! I bought a beautiful f-150 and couldnt be happier ! Thank you best ford !
Best Ford reached out to me after I was looking on their website. I explained what I needed in order to buy a Bronco. One of the managers reached out (Terry), and they courage me to take the hour and 10 minute drive because he felt he could help me get what I wanted. Not only did they find what I wanted and give me the price I wanted to pay, they drove to a dealership to do a swap while I was waiting there and I was able to drive home with my new vehicle the same day. I am ... Read More DealerRater - Jul 9, 2024
Exceptional customer service and over the top friendly. Definitely cares about customers needs and wants.
Sales rep was excellent. Used car sales manager was excellent and the financial women was excellent. Smooth transaction, will do future business with Best Ford
I highly recommend Best Ford, they went above and beyond for me,respected my budget, were very professional, friendly and made my second buying experience with a dealership less stressful than most I'd been to,just to look. The fact that they let you come to them,instead of rushing to you made a huge difference. From the sales team,to finance and service, they were all very professional and listened to what I had to say and what I wanted in a vehicle. Excellent people to work with. I'm glad I went there.
P.S. their sense ... Read More DealerRater - May 7, 2024
We had a great experience at Best Ford! Kris Venturini was our salesperson. We came in to start looking at used vehicles and ended up leaving that night with a brand new Bronco Sport. Kris was not a high pressure salesman. He was very patient with me as I have a hard time making up my mind sometimes. He listened to what I was looking for and let me test drive a used Bronco that I had seen online. He also showed me other used options and then let us know about a financing special on the 2023 models. I fell ... Read More DealerRater - Apr 24, 2024
Phil and Sean were very easy to deal with and met our price! We love our 2023 Ford Escape! We were also impressed with Caleb the Finance Manager! It was Avery smooth process!
I ordered a brand new custom built 2023 F250 lariat from them . When the truck arrived my wife and I took it force test drive, she realized that the courtesy door on the console was broken and there was a piece of console molding missing that is two feet long. This was after dealer prep and they did not notice. Pretty accurate money I and everyone else lays for prep is a scam. I brought it back for two ford recalls in early February. It had 1500 miles on and was spotless. When I picked it up they had no regard for ... Read More DealerRater - Mar 15, 2024
Worst experience I have ever had with a dealership. My truck has been in for a engine replacement for 3 months bought the truck 3 months ago had it for a week before it had to go back. Have to call for updates. Never get call backs . Went through two different people in service with same results. Still waiting……will never come back or refer anyone I know to this dealer. Communication is everything!