Customer Testimonials
Outstanding service and professionalism, Best Ford and Anthony went above and beyond to make sure I had a great experience buying a new F-150
⭐ **1 STAR — EXTREMELY DISAPPOINTING EXPERIENCE WITH BEST FORD**
In late August, my fiancée and I purchased a 2021 VW Atlas from Best Ford. What should have been an exciting experience turned into an absolute nightmare.
**While we were signing the paperwork, a dealership employee crashed our vehicle into a pole.** Rather than immediately informing us, they waited until AFTER we finished signing everything to disclose the damage. That alone raised serious concerns about their honesty and transparency.
Although they agreed to repair the damage, we asked what they would do to compensate us for the inconvenience and missed work. Their offer? **... Read More Google - Nov 12, 2026
Best Ford provides a very pleasant experience when servicing my Bronco Sport. I had my oil changed, no waiting on line, no appointment. Great customer service.
Happy with my most recent purchase and would return to this dealership again when ready to make another purchase.
Sean always goes above and beyond and is amazing to work with. I can always count on him to keep me updated and make sure I am taken care of.
Everyone at Best Ford was extremely professional and helpful throughout the car buying process. It was a quick and comfortable process.
The whole team is pleasant and inviting. This is my 3rd truck from them. I will always buy from the best!
Trustworthy business, very professional, knowledgeable individuals with no pressure to do things, only recommendations offered
There was good communication start to finish. With suggestions on what to do (or not to do) with some technical questions I had.
It was very easy to get an appointment. Everyone was helpful and friendly. Service was completed in a timely manner.
The process was very easy in getting an appointment. Shawn took great care of me and kept me informed throughout the process. The waiting area was comfortable and it was easy to get office work done while waiting.
Overpriced and will do everything I can to never come back here. Total rip off.
Great experience with James!
Got the suv I wanted with all the amenities I demanded for the price I wanted to pay!
Very pleasant and accommodating. Made some recommendations as to what services should be done yet did not try to pressure me into anything. Shuttle service was extremely helpful and the driver was very friendly.
Sales team was great. Gpt me in a new vehicle for what I wanted to pay. Finance on the other hand can't get their paperwork in order.
Great experience no pressure and felt at home working with Colin dirring our time at Best
My experience purchasing a vehicle from Best Ford was great. Fernanda was my sales associate and she was really good and attentive. She made the easy and smooth. Jeff was my finance manager and he was also a pleasure to work with and he was great at putting the deal together and getting it across the finish line. Would highly recommend Best Ford.
Best Ford Nashua is a great place to buy your next vehicle. The team at best ford are transparent and direct while making the whole experience feel casual without any extra pressure or aggressive sales pitches.
Abby was super helpful and pleasant to work with in purchasing our new vehicle. Out of all the dealerships we were in talks with she was the most personable and helpful.
Great experience. Scott did a 10/10 job of making us feel welcomed and valued. My F&I girl was awesome. Tom at the desk was straight forward too! If you’re looking for an easy, no pressure car buying experience; Best Ford is a winner.
Dealership has been good, from sales to service for most part. Have noise coming from rear end, been in 3 times and has not resolved. Always friendly and attentive when you’re at the dealership. Trying to get a hold of service on the phone, good luck!
Not too happy with the service department.
Dropped my 24 Maverick XL hybrid witj 20,000 miles off Friday 30 October 2026.
Asked for an oil change and a transmission service. I provided 6 quarts of Mobil 1 5W-30.
I show up to service to drop eggs off to my service writer. Who is an awesome guy.
I find out my oil wasnt used by the tech and my transmission wasn't serviced.
My truck uses my fluids at MY SERVICE SCHEDULE. Which is often and usually early. Because its a farm truck and it gets used.
If you can't follow my service schedule.
Ill take ... Read More Google - Nov 6, 2026
My wife and I had a really great experience with purchasing a vehicle from Best Ford. Fernanda our sales associate was very helpful and made our experience there so easy with her great attitude and customer service. Also Jeff our finance manager was great as well and was super helpful and put a great deal of time getting the deal finalized. I would recommend checking out Best Ford for your next vehicle purchase.
Very professional always kept me updated on service that was due, we will be back for future service needs
Very pleased with service personnel who recommended filter changes for my vehicle, no pressure to have it done just recommend. Nice to not be pressured into making a decision.
I've never been impressed with any visits here, whether looking for a vehicle, or for service. Most recently brought my truck in for them to see if the repair needed would be covered by the extended warranty (had to pay for them to look, of course). It wouldn't, so I took it back to my local garage which found that when reassembling everything on/around the wheel at the dealership, the mechanic left a bolt VERY loose. Not something you could really have missed if you were under there and knew what you were doing.
Anthony Nazario came in with my sister and was super informative and thoughtful throughout the whole process!
Anthony Nazario was superr helpful! He made everything easy and quick to understand. He made sure to do everything in his power to make us comfortable! 10/10 service! ☺️
Great service!!! Keeps you notified as service is performed. Shawn is extremely knowledgeable and an excellent Service Mgr
From the very beginning, with Lauren answering the phone, right through to the end, it was a great experience!
My car breaking down and needing to be towed was definitely not on the agenda, but everyone at Best Ford made a frustrating situation that much more tolerable!
I was in Massachusetts when my window originally broke and had called several Ford dealerships with no luck. Between frustrating AI phone systems and service departments brushing me off, I wasn’t getting anywhere!
Having worked in the car business for years, I was spoiled with getting my vehicles serviced where I worked. ... Read More Google - Nov 4, 2026
Great service!!! Mobile service was excellent for my oil change, went out their way to take care of me and I wouldn’t go anywhere else
Had a great experience at Best Ford, Anthony was knowledgeable and an exceptional help in getting me a good deal on a new F-150.
Matt provided quick and honest service, the dealership has knowledgeable staff members, and an adequate waiting room.
It was a very easy and quick buying experience. My salesperson was great. I will definitely go back again
From sales finance and even the service the department everyone was great to work with
Best Ford always has excellent service and friendly staff! Highly recommend to everyone I know. 10 out of 10
Great dealer ship was in and out in a timely manner. Would recommend to anyone.
Poor service, they have had my vehicle for routine maintenance 3 times and it still has not been completed. Now they won’t even return my calls
Such a great truck purchase experience! All done on phone/online and vehicle was delivered right to me. Price and logistics were great and I will use them again.
Everybody that I have dealt with has been great from calling for the Appt to picking the car up
Overall good experience. Very helpful staff. Expected, but the upselling is just something that irritates me although I understand it’s their job. When you make it clear you’re at a certain price range I’d prefer to be respected then to continue trying To upsell me. Other than that it was fast and efficient. Very friendly and the vehicle is holding up great as of now.
Daniel was great durning the process thank you!
Great and convenient service. They came to my office for an oil change. Could not have been a better experience.
Professional, timely, promt, easy, reasonable. Mobile service available. Used shuttle service this time. I will be back for next service.
Outstanding service, told the amount of time and was spot on with it. The facility is very consumer friendly and comfortable
Go see Scott Kling the very best at what he does. You will thank me later !
Very very Compassionate service representatives while waiting for Ford to approve a warranty replacement Thank you
Great job thank you! I appreciate your help with my ford fusion! Thanks so much!
My 2019 Ford Ranger has been serviced at Best Ford since I purchased it there in 2020. I wouldn't think of bringing it anywhere else! Service is always great!
bought a Bronco for my daughter, awesome experience. Talon went over the bronco with by daughter and she is very happy. thank you Talon and Best ford
I traveled a little over an hour to purchase my vehicle from Best Ford because they had the specific truck I was looking for. Overall, I am very happy with the vehicle itself, but my experience with the purchase process was a mix of positive interactions and frustrating setbacks.
My salesperson was knowledgeable, personable, and easy to work with throughout the process. Communication was clear, and he remained patient when I asked him to continue advocating on my behalf regarding my trade-in value. I appreciated his efforts and never felt pressured by him. The managers involved in the negotiations were ... Read More DealerRater - Oct 28, 2026
The service was good what I needed done was completed in a timely fashion I was able to get my vehicle back earlier than I expected. I’m very happy with the service.
Amazing service!!!! The dealership was quick and efficient. Shawn was extremely knowledgeable and helpful. I would highly recommend
Problem resolved. Communication and expected time for repair was beyond expectation. Excellent service by Matt and the team.
The most outstanding dealership and service I have ever received. Matt is wonderful. Highly recommended.
Huge thank you to the staff at Best Ford! My dog got out and Patrick rescued him and contacted me immediately. They let him hangout and gave him treats until i was able to pick him up. I can't thank Patrick or the staff enough for their compassion, making sure he was safe and taken care of. Great dealership, with great people!
Update: They asked me to wait 2 days, and I haven’t heard back.. Based on their last google reply to my comment: “We want to make things right”. I asked for a financial resolution to at least cover part of the work I have done in the car.
If I have to give a bad review every week, I will.
Sure, I could buy more warranty. However, my car shouldn’t be breaking every 2 weeks less than 4 months of purchase.
PURCHASE YOUR CAR HERE AT YOUR OWN RISK ⚠️.
**Terrible experience. I purchased a car here in June.. and I have ... Read More Google - Oct 26, 2026
Went in to have a recall done, a tire pressure sensor replaced and a small evap leak fixed and signed an IPAD document for $227. One tire pressure sensor to be replaced. They replaced all 4. Open market Motorcraft sensors are less than $10 each. Best Ford charged me $150 each. They replaced some hoses and a canister for $630. These are part of the emission system warrantee to 80000 miles. My escape has less. The dealer denied the warrantee. I tried talking to the dealership with negative results. A $227 estimate turned into a $1650 bill.
Max was fantastic to work with and made the whole buying process super easy. Really appreciate all the help!
Best car buying experience I’ve ever had!! Scott and the whole financial team, especially Jeff and MJ were fantastic and respectful and so so helpful in finding me the right car at the right price!! Highly recommend!!!!
I bought a car they needed to get from another dealership. They said I will have it the next week. So far, so good. In the middle of that week I called and asked if they know when I would get the car. Probably not this week they said, mentioning problems with the other dealer.
Later that week they called and told me that I can pick it up on Monday.
Come Monday, they called to tell me that the car is still on its way. Definitely Tuesday they said.
On Tuesday, the car was there. However, it wasn't ... Read More Google - Oct 25, 2026
Have purchased multiple cars from Best Ford with all great experiences! In the market for a new or used car, ask for Colin! He takes time to listen, is very knowledgeable, and goes above and beyond to deliver a 5+star customer experience. He responds quickly and is always available to answer any questions before, during and after the sale. Top-notch Sales Associate!! Thank you to both Tom and Colin for another great experience! Truly a pleasure to work with! Thank you to the entire Best Ford Team!
I signed a contract about a car they needed to get from a different dealership. That was on a Thursday, and they told me they will have it the following week. That didn't happen. When I finally got the call that I could pick up my car, I went there only to realize that this wasn't the car I had signed the contract for. They told me that they were not able to get that car and picked a similar one. There was zero communication about that.
I asked for and got my refund back. That ended the ... Read More DealerRater - Oct 24, 2026
Great experience!! Thank you Daniel, Jeff and Tom for the most easy and pleasurable experience at Best Ford in Nashua! If need a Ford or used car these guys are awesome and make the whole process easy and enjoyable!! THANK YOU!!!
One of the worst vehicle-buying experiences I have ever had. It took over two weeks to receive my registration, during which my temporary plates expired. When the registration finally arrived, the dealership had incorrectly registered my 10,000-pound truck at 11,000 pounds. I had to go to the RMV myself and pay additional fees to correct their mistake. Communication was extremely poor. The finance representative rarely answered the phone or returned my calls, and I received little help resolving these issues. Based on my experience, I would not recommend this dealership.
Best ford is a great dealership. I've been going there many years. This is my second car service and sales are great
Talen P was very knowledgeable of the vehicle that I purchased and and help the sale go in a very professional manner
The team communicated and provided clear and precise information while processing my warranty claim. Thanks
I feel good about my F150 service experience this time, better than the previous service. Sean, the service rep listened, and worked with me to achieve the service which I approved. He was flexible with the recommended actions and charged fairly. He also helped with use of Ford points toward the cost. I would give the service department 5 stars for this service, but not overall, yet… . The PARTS department needs a new terminal (too slow), and should be “spruced up” to look more modern, not antique.
Good service and straight forward communication. Nice warranty and the used truck was super clean and well Prepared
I had a great experience with this Ford dealership! The staff were friendly, professional, and helpful throughout the entire process. They took the time to answer all my questions and made everything smooth and stress-free. The customer service was excellent, and I really appreciated their honesty and attention to detail. I highly recommend this dealership to anyone looking for a Ford vehicle. I would definitely come back again!
Best Ford gave me the lowest price on a set of tires for my F-150. Also, the service department went above and beyond to accommodate my schedule and even offered to pick my vehicle up for service, then return it.
Shawn got the job done. The AI interface needs a human babysitter. This survey needs to accept that I don’t have 15 words to comment on.
Everyone was phenomenal from start to finish. I was treated like royalty from the moment I walked in. Love my new Bronco! Thanks guys!!! This experience was a breath of fresh air!
Shawn was my service advisor. He was extremely knowledgeable and helpful. It was a pleasure working with him
Great, efficient service, including mobile. Good communication and workmanship. Definitely recommend them very highly for both sevice and sales
The Service Team was quick to resolve my vehicle issue, keeping me informed all morning
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It ok dealership because it is a ford my Bronco sport always has mechanical issues.
Best Ford was fabulous- picked up my car and dropped it off. All my service items were done efficiently and at a reasonable cost.
The best sales dept and service dept in New England! Highly rec them for everything you need!
Friendly staff a lot of cars on the lot for sale easy to get to
Best Ford has serviced my F-150 for 6 years with impeccable professionalism. Sean Tate has always had the customer in focus when ever they be brought my vehicle in for service!
Process was straight forward and quick. Full transparency and easy to work with. Would reccomend.
James and Jeff were awesome! They gave us a good deal and were great to work with.
Ordered a PTU fluid change. Received a transmission fluid change instead. Was forced to pay for it. No help getting the PTU change or suggestions. Thoroughly upset and will never return to Worst Ford. The support tech was extremely nice, but couldn't do anything to help, almost like he was trapped working with incompetent people.
I purchased a used truck from Best Ford in Nashua for $20,000, trusting the salesperson when I was told that the truck had no problems. I understand that I purchased a used vehicle, but I also expect a dealership to properly inspect a vehicle before selling it.
Less than 15 days after purchasing the truck, it failed inspection, and we discovered 9 different problems. The truck is now at a mechanic because of multiple issues and is currently not even usable. I bought this vehicle because I needed a reliable truck, and now I am left without a vehicle despite spending $20,000.
I trusted ... Read More Google - Oct 16, 2026
Dealership had great communication. They were very affordable and got the job done quick. Highly recommend!
Very polite and thorough with answering my questions. Explained how Ford does their service and what i should do for my next service.
Easy, transparent, and efficient. Walked thru the door at 10am and was in a new truck by 1:15pm.
The serice department is very good,but the sales people try to sell you a lot of items you don't need.
Poor customer service, poor workmanship, poor communication. Unfortunately it took me several visit, all without resolve to my issue, to realize they could not possibly care less about your service, only getting you into a new car for their benefit.